Information We May Collect
We collect two main types of information related to you or your use of our products and services: (1) information from or about you or your devices and (2) information from or about your TouchLight energy products. Depending on the TouchLight products and services you request, own, or use, not all of these types of information may be applicable to you.
From or about you or your devices
We may collect information from or about you (such as your name, address, phone number, e-mail, payment information, driver’s license or other government identification information) or your devices in a variety of ways, including:
From or about your TouchLight energy products
We may collect a variety of information from or about your TouchLight energy products or your home/property from you, via a certified installer when one of our energy advisers visits your home, from your electric utility, or from the installed products (directly or via paired equipment, such as an inverter), including:
If you no longer wish us to collect performance data or any other data from your TouchLight energy product(s), please contact us as indicated in the “How to Contact Us” section below. Please note that if you opt out from the collection of performance data from your TouchLight energy product, we will not be able to notify you of issues applicable to your energy product in real time. This may result in your energy product suffering from reduced functionality, serious damage, or inoperability, and it may also disable many features of your energy product including periodic software and firmware updates.
How We May Use Information We Collect
We may use information we collect to communicate with you, to provide and improve our products and services, and for the purposes listed below:
To communicate with you
We may use information we collect to communicate with you, including:
Your communication choices:
To provide and improve our products and services
We may use information we collect to provide and improve our products and services, including:
For other purposes
We also may use information we collect for other purposes, including:
How We May Share Information We Collect
We may share information we collect with our service providers and business partners, with other third parties you authorize, with other third parties when required by law, and in other circumstances. Examples of how we share information with these parties and under these circumstances are provided below.
With our service providers and business partners
We may share information with our service providers and business partners when necessary to perform services on our or on your behalf, such as in the following circumstances:
With other third parties you authorize
We may share information with other third parties you authorize, such as in the following circumstances:
With other third parties when required by law
TouchLight may transfer and disclose information, including information that may or may not personally identify you, to third parties to comply with a legal obligation (including, but not limited to, subpoenas); when we believe in good faith that the law requires it; in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, TouchLight, third parties, visitors, or the public, as determined by us in our sole discretion.
In other circumstances
We may share information in other circumstances, such as:
We do not share information that personally identifies you with unaffiliated third parties for their marketing purposes unless you opt in to that sharing.
If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us as indicated in the “How to Contact Us” section below.
Cross Border Transfers
Rights and Choices
As detailed in the sections above, we give you many choices regarding our collection, use, and sharing of information from or about you or your use of our products or services. These include:
This section further explains the rights and choices that may apply depending on your jurisdiction.
In certain jurisdictions you may have the rights to request access to and receive information about certain information we maintain about you; update and correct inaccuracies in that information; have the information restricted or deleted; object or withdraw your consent to certain uses of information; and lodge a complaint with your local supervisory authority. You may also have the right to data portability with regard to the data you provided to us. These rights may be limited in some circumstances by local law.
You have several methods to exercise your rights, including:
In your request, please make clear what information you would like to have changed, whether you would like to have the information that you have provided to us suppressed from our database, or otherwise let us know what limitations you would like to put on our use of the information that you have provided to us. For your protection, we may only implement requests with respect to the information associated with the particular e-mail address that you use to send us your request, or we may need to verify your identity before implementing your request.
Please note that we may need to retain certain information for recordkeeping or legal compliance purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the information provided until after the completion of such purchase or promotion).
We seek to use reasonable organizational, technical, and administrative measures to protect information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “How to Contact Us” section below.
If you sell or transfer your TouchLight product to another person, please notify us so that we can determine whether additional steps are required to help safeguard information from or about you from disclosure to the purchaser or transferee of the TouchLight product.
Our products and services are not directed to individuals under the age of sixteen (16), and we request that these individuals not provide any information to TouchLight.
Please note that we are not responsible for the collection, use, or disclosure policies and practices (including the data security practices) of other organizations, such as any other app developer, app provider, social media platform provider, operating system provider, or wireless service provider, including any information you disclose to other organizations through or in connection with our software applications or social media pages.
Updates to this Policy
How to Contact Us
To contact us with a question or comment, to opt out from certain services, or to ask about your ability to exercise your privacy rights described above, please contact us:
Please note that e-mail communications are not always secure, so please do not include credit card information or sensitive information in your e-mails to us.
Last Updated April 2019
TouchLight Updates are emails, calls or messages via the TouchLight app (all of them referred to as ‘messages’) that provide more information on TouchLight products, services and regional events. We are requesting this consent on our own behalf and that of our regional subsidiaries. You can withdraw your consent to receive commercial electronic messages at any time by clicking “unsubscribe” at the bottom of these emails or TouchLight app message, or letting our customer representative know about your decision. Some messages directly related to a TouchLight purchase cannot be opted out of.
TouchLight Innovations, Inc
19 Morris Avenue, Bldg 128
Brooklyn, NY 11205
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